Technical Support
FAQ on reagent use, analyzer compatibility and product care
Service Process
Clear guidance from issue submission to resolution and follow-up
Submit Issue
Describe your issue by hotline, email, or online message
Technical Assessment
Engineers evaluate and propose an initial plan within 1 business day
Remote or On-site Support
Remote guidance first; on-site visits arranged when needed
Follow-up
Regular check-ins after resolution to confirm stable performance
Frequently Asked Questions
Search by keyword: most usage and maintenance questions are answered here.
White blood cell count (WBC), red blood cell count (RBC), hemoglobin concentration (HGB), lymphocyte count (LY), monocyte count (MONO), neutrophil count (NEUT), hematocrit (HCT), platelet count (PLT), etc. The average unit price of hematology analyzer reagent consumables is only about RMB 1.
Developed specifically for primary healthcare institutions. It supports the operation and cleaning of automated hematology analyzers used in clinical laboratories, emergency departments, community healthcare, private clinics, private medical institutions, maternal and child health hospitals, and major hospitals.
With the support of these reagent consumables, automated hematology analyzers can measure CBC indicators to determine whether the values are normal, among other medical tests.
Rest assured: manufactured by the original factory, every batch passes strict quality inspection before shipping. Quality is guaranteed and results are consistent.
When using automated biochemistry analyzers, a common issue is that an assay performs fine on its own but shows abnormal results when combined with certain other assays.
The cause: as usage hours accumulate, the analyzer's wash system gradually loses effectiveness and cross-contamination between reagents increases.
Such interference compromises the accuracy and reliability of test results and can introduce significant bias — sometimes misleading clinicians and delaying proper treatment.
Avoiding reagent interference is therefore a critical and urgent task in routine clinical biochemistry testing.
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